Grail Client Club ~ Loyalty Rewards Program

The Grail Client Club is our in-house loyalty program, a thank-you from us for shopping small and local for your undergarments. All customers receive a punch card to track their rewards when they make a purchase in person at Grail. 

Reward Details: 

•  Reward levels are cummulative and stack together. However, you can choose to redeem any rewards earned on a partially-punched card and start over with a new card at any point.

• 4 punches = $5 store credit
• 12 punches = $25 store credit ($5 + additional $20)
• 20 punches = $75 store credit ($5 + $20 + additional $50)

Terms and Conditions: 

• Rewards are earned as follows: 1 punch per $25 spent on merchandise in a single transaction. Punches are awarded following completion of the transaction, based on the pre-tax total. A reward credit can be used during during the same visit but not on the same transaction used to earn that credit.

• Gift card purchases do not earn card punches; however, the recipient of the gift card will earn punches when they redeem their card towards a merchandise purchase.

• Loyalty rewards earned are cumulative and do stack with any other discounts or credits.

• Rewards can be used one at a time or combined. 

• Reward credits can be redeemed for any merchandise on-hand or applied towards a special order.

• Punches will be retained and honored on any returns for exchange or store credit. However, in the event that a cash/credit refund is issued, punches will be voided.

• For security, rewards must be redeemed by the client named on the punch card.

• We cannot replace a lost card with punches already awarded, but we will gladly combine cards if the lost card is eventually located.