Grail Client Club ~ Loyalty Rewards Program
The Grail Client Club is our in-house loyalty program, a thank-you from us for shopping small and local for your undergarments. All customers receive a punch card to track their rewards when they make a purchase in person at Grail.
Terms and Conditions:
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Rewards are earned as follows: 1 punch per $25 spent on merchandise in a single transaction. Punches are awarded following completion of the transaction, based on the pre-tax total. A reward credit can be used during during the same visit but not on the same transaction used to earn that credit.
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Gift card purchases do not earn card punches; however, the recipient of the gift card will earn punches when they redeem their card towards a merchandise purchase.
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Loyalty rewards earned are cumulative and do stack with any other discounts or credits.
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Rewards can be used one at a time or combined.
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Reward credits can be redeemed for any merchandise on-hand or applied towards a special order.
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Punches will be retained and honored on any returns for exchange or store credit. However, in the event that a cash/credit refund is issued, punches will be voided.
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For security, rewards must be redeemed by the client named on the punch card.
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We cannot replace a lost card with punches already awarded, but we will gladly combine cards if the lost card is eventually located.